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Returns Policy

No returns will be accepted after 14 days.

All returns incur a 30% handling fee.

Full boxes only will be accepted.

Shipping & Delivery

All orders are to be collected from our Launceston office.

Delivery can be arranged at an additional cost.

Terms & Conditions

This website is operated by dezine . Throughout the site, the terms “we”, “us” and “our” refer to dezine. dezine offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions which include our Privacy Policy (available further down on this page) (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Exchanges Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

It is your responsibility to check your order at the time of purchase and delivery within two (2) business days, including but not limited to: the dimensions, colours, shade variations, quality, quantity and any other detail shown on any orders. Each tile should be checked for colour, size and quality before being laid. Installation of the tiles constitutes acceptance. No claims will be entertained after fixing. Measurements and quantities must be thoroughly checked with your tiler before being finalised.

It is the responsibility of the customer to check the accuracy of the quantity of product, prior to completing your order. All products sold by dezine are to be fixed and applied in accordance with the manufacturer’s instructions and all goods must be used in accordance with recognised industry standards. No responsibility will be accepted by dezine for damage which occurs from the use of acids in cleaning or any other procedure which is not recommended by the manufacturer.

Please check that you have sufficient product before tiling as no guarantee is given that subsequent supplies of the same product will be available or will match in shade from the same batch previously purchased. If you need to match your order to other tiles please let us know prior to placing your order.

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